Course Description

Study of methods designed to maximize excellence in business performance. Includes interactions with the customers and suppliers, integrated manufacturing, and meeting customer requirements while focusing on maximizing profitability. These characteristics are addressed both strategically and tactically through the use of case analysis, field study, and experiential learning for both the production and service sectors.

Outline

1. Introduction
2. Understanding Customer/Consumer Requirements
3. The Key to Equipment & Facilities Optimization Without Capital Expenditures
4. Creating a Value-Added Supplier Quality Assurance System

Prerequisites

EMEN 5040 (Quality, Strategy, & Value Creation). EMEN 5042 (Methods for Quality Improvement) recommended.

Textbook(s)

Provided by the instructor.

Hardware/Software

N/A