Course Description

Introduces business performance excellence (BPE) including history of Quality Sciences, Six Sigma, and Deming's Theory of Profound Knowledge. Addresses use of strategic planning, policy deployment and Total Asset Utilization to exceed customer requirements and maximize profitability. Topics addressed strategically and tactically through case analysis, field study, and experiential learning.

Outline

1. The History and Development of the Quality Sciences in the United States
2. The W. Edwards Deming's Theory of a System of Profound Knowledge
3. The Application of the System of Profound Knowledge as a Basis for a Model for Achieving Business Performance Excellence - Transitioning from 'Good to Great'
4. Elements of the BPE Model and Its Application
   1. Strategic Planning & Policy Deployment (Hoshin Planning)
   2. Total Asset Utilization (TAU) Customer Product / Process Rationalization
   3. Overview of Additional Elements of the BPE Model

Prerequisites

EMEN 5010 (Intro. to Engineering Management) or instructor consent.

Textbook(s)

Reading Materials and assignments provided by the instructor.

Hardware/Software

None.